Privacy Policy
Your privacy and data security are of utmost priority to 2Brother.Hub. Learn how we handle, process, and protect your personal information.
Scope & Consent
This Privacy Policy describes how 2Brother.Hub ("we", "us", or "our") collects, uses, stores, processes, and protects your information when you visit our website, register an account, or order footwear products through our online store.
By accessing or using our services, you expressly consent to the collection and use of information in accordance with this Privacy Policy and applicable Indian data protection laws, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules").
Information We Collect
We only collect data strictly necessary to fulfill footwear orders, communicate shipping status, and deliver an elevated shopping experience:
đ¤ Personal & Contact Details
Your name, email address, phone number, shipping address, city, and 6-digit postal pincode provided at registration or checkout.
đĻ Order & Footwear Preferences
Purchased shoes, shoe sizes (UK sizing), color variations, quantity, order date, total payable, and delivery tracking updates.
đŗ Payment Metadata (Encrypted)
Payment method (UPI, Card, NetBanking), Razorpay Order ID, Razorpay Payment ID, and authorization timestamps. (No card CVV or passwords are ever stored).
đģ Device & Session Information
IP address, browser type, operating system, and session tokens to preserve your shopping bag and authenticated session.
Payment Security & Razorpay Compliance
We do not collect, view, or store your sensitive card details (such as full 16-digit credit/debit card numbers, CVV, OTPs, or bank netbanking passwords).
All payment transactions on 2Brother.Hub are encrypted using Transport Layer Security (TLS 1.3 / SSL) and routed directly to Razorpay Software Private Limited, an RBI-regulated payment aggregator compliant with the highest global Payment Card Industry Data Security Standard (PCI-DSS Level 1). Razorpay handles payment authorization, tokenization, and authentication directly.
How We Use Your Information
We use your personal data exclusively for lawful e-commerce purposes:
- Processing and fulfilling your footwear orders, generating tax invoices, and calculating accurate pincode delivery distance.
- Sending transactional emails, PDF order receipts, shipping confirmations, and courier tracking links.
- Handling customer support inquiries and footwear sizing assistance.
- Preventing fraudulent transactions and ensuring overall platform integrity.
- Sending optional discount announcements or secret drop notifications only if you have voluntarily subscribed to our newsletter.
Third-Party Service Providers
We do not sell, rent, or trade your personal data to any third-party advertisers. We share information only with authorized service partners under strict confidentiality agreements:
- Payment Aggregator: Razorpay (to securely process and verify online payments).
- Logistics & Courier Partners: Courier companies (such as BlueDart, Delhivery, Expressbees) to physically deliver packages to your doorstep.
- Statutory Authorities: Law enforcement or governmental bodies only when strictly mandated by applicable laws or court orders.
Cookies and Session Storage
Our website uses standard HTTP cookies and session storage to keep you logged in, remember items in your shopping bag, and maintain your checkout progress. You may choose to disable cookies through your browser settings, though certain interactive store features may become unavailable as a result.
Your Data Rights & Retention
We retain your account and transaction records for as long as necessary to provide services and comply with Indian statutory accounting and tax regulations. You have the right to:
- Access and review the personal information associated with your account.
- Request corrections to any inaccurate shipping or contact information.
- Request the deletion or deactivation of your customer account by emailing support@2brotherhub.com.
Grievance Redressal / Privacy Officer
For any questions, concerns, or grievances regarding this Privacy Policy or our data handling practices, please contact our designated Grievance Officer:
Name: Grievance Officer
Entity: 2Brother.Hub
Registered Address: Delhi Saroop Nager gali no 7 pincode 110042
Email: grievance@2brotherhub.com
Support Email: support@2brotherhub.com
Phone: +91-7834808983
Turnaround Time: All grievances will be acknowledged within 48 hours and resolved within 30 days as mandated by IT Rules.